Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the day on which you accessed the online course materials, or you or a third party designated by you, other than the carrier, took or has taken possession of the first hardcopy distance learning material. In order to exercise your right of withdrawal, you must inform us by means of an unambiguous declaration (e.g. a letter, fax or e-mail sent by post) of your decision to cancel this contract. In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.


Consequences of cancellation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for this repayment. You must return or hand over any distance learning material to us immediately and at the latest within fourteen days from the day you notify us of the cancellation of this contract. The deadline is deemed to have been met if you send the distance learning material before the end of the fourteen-day period. You shall bear the direct costs of returning the distance learning material. You shall only be liable for any loss of value of the distance learning material if this loss of value is due to handling of the distance learning material which is not necessary for testing its nature, properties and functionality. We may refuse repayment until we have received the learning materials back or until you have provided proof that you have returned the learning materials, whichever is earlier.


The cancellation must be sent to:

PFH Professional School

Gesellschaft für praxisbezogene Forschung und wissenschaftliche Lehre GmbH Weender Landstraße 3-7, 37073 Göttingen.

E-mail:, fax: 0551 54700 190.

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